seems to be becoming the norm...
uber eats decided to just not show up. can't contact driver. can't contact uber.
why offer support if you have a billion users? sounds like massive overhead. so lose a few users, it's cheaper.
At what point, at what scale, (ie. 1bn. users) does it become humanly impossible to offer support? To scale offering "human" support, that is.-
At some point the "right to talk to a human" will become regulated ...