Filling out a form to request another team review an account is entirely different. No one is physically interacting, and the company clearly has a sanctioned happy path for this request.
> according to Reagan, he was at work on 12 May 2017 when a co-worker told him he saw a man attack a woman in the parking lot. Reagan said he heard the woman scream: "Somebody help me, he's kidnapping my kid, he's stealing my kid!" Reagan told us he then contacted police, who instructed him to follow the man as he left the store area: "They said, don't touch him, don't engage with him, but keep an eye on him. Let us know where he is going so we know where to go when we get there."
> Reagan said that after returning to the store he was scolded by a supervisor and was fired four weeks later.
Physical intervention didn't occur.
when the situation involves the police, I'd imagine the situation is different. Hence why he was reinstated after blowback. This isn't an employee tackling a violent customer (which should be allowed, but I digress).
If "leadership" gave no reason for the termination or simply said "you left the campus on company hours (outside of break)", they would have been slightly more in the clear (unless the employee sued, of course. That would have been an interesting lawsuit).