These are highly skilled, highly profitable companies. If they’re not doing something, chances are they don’t wanna do it rather than incompetence
Isn't modern big tech always saying that employees should shut up and focus on the numbers / delighting users?
maximizing revenue != maximizing benefit for customer and/or society
Corporations' business model have not being long term sustainable, most of them have being off setting the hidden cost to environment, tax payers and general public for quite sometimes. Not event sure they can actually delighting users and make money at the same time.
Of course they can, they just have to settle for single-digit $billion yearly profits instead of double or triple-digit ones. Unacceptable!