This is the problem though, unfortunately. People aren't even talking about the same thing. Users need to increase their font size so they can read comfortably. But so many people seem to think "zoom" should do what you describe (like zooming in to see small details?). I suppose the best is that web browsers offer both modes. But unfortunately text zoom requires some understanding from the web developer to work (or just a simple web site; a little knowledge is a dangerous thing). So we get stuck with stupid zoom because half the web breaks if you dare to change front size.
I don't think I prefer it most of the time, as scrolling is annoying. But it is super useful for sites that break the browser-default scrolling.
Credit: https://superuser.com/questions/1659519/firefox-pinch-zoom-w...