It's not theft. Rather just regular old big company incompetence.
You're dealing with broken automated systems and an out-sourced customer support agent.
Wait until LLMs arrive on the scene and further exacerbate the problem.
You're dealing with broken automated systems and an out-sourced customer support agent.
Wait until LLMs arrive on the scene and further exacerbate the problem.
I really think government needs to enact laws that make companies compensate people for their time when they have to deal with bureaucratic nightmares like this. Right now companies just get to externalize the costs of their fucks ups onto everyone else.
One obvious example: OneTrust cookie banners. They're nearly all misconfigured to have the "Reject Cookies" button greyed out or missing (or a link to a little minigame) and the "Accept Cookies" button prominent. Are all companies simply so incompetent? Is OneTrust (easy; no, it's correct on their own website). Or are they deliberately and maliciously breaking the law and when challenged will just do the wide-eyed "oh gosh, I'm such a silly-billy clutz with these things tee-hee"
> The term ‘Hanlon’s Razor’ and its accompanying phrase originally came from an individual named Robert. J. Hanlon from Scranton, Pennsylvania as a submission for a book of jokes and aphorisms, published in 1980 by Arthur Bloch.
https://thedecisionlab.com/reference-guide/philosophy/hanlon...
Hopefully we can collectively begin to put it to rest.
What they found, was that every (100%) error in price went to the favor of the company. Not one single error was in favor of the customer.
Often, the stores were good about correcting the error, but the cashier could never do it. They always had to go to the service counter.
Yes, customers that notice it can have it corrected to the accurate, lower price. But the problem is that whenever there were "whoopsies", it's hard to just believe it was just a bug or well-intentioned mistake when there were never mistakes that would have resulted in a lower price.
[1] https://www.law.cornell.edu/regulations/massachusetts/202-CM...
If you walk into Walmart and intentionally walk out with a banana without paying, you can't get out of prosecution by claiming that you didn't know it was illegal to do that.
If, on the other hand, you accidentally neglect to scan the banana at the self checkout then it is a valid defense to say that you thought you'd already scanned it in and you must have gotten confused by all the other items you were handling.
Theft requires intent.
> If you walk into Walmart and intentionally walk out with a banana without paying, you can't get out of prosecution by claiming that you didn't know it was illegal to do that.
> If, on the other hand, you accidentally neglect to scan the banana at the self checkout then it is a valid defense to say that you thought you'd already scanned it in and you must have gotten confused by all the other items you were handling.
> Theft requires intent.
No one will care what you say when you will get caught. https://www.good.is/lawyer-explains-the-risk-of-using-self-c...
Call me old fashioned, but I'm not going to take legal advice from TikTok personalities, especially when the claim sounds like one of those scarebait articles newspapers print on a bad news day.
The only way out is to reverse the situation - companies should have even less leniency. You can't expect a single person to know the specifics of every law or to pay attention 100% of the time, but you can absolutely expect a company to be able to hire the necessary manpower to ensure near-bulletproof compliance.
Big company incompetence exists because, paradoxically, it's more profitable.
The solution is making it less profitable, or better yet treating the business like you'd treat a human. Put a derogatory report on their credit and make sure they can't get any kind of credit (often even including pre-paid rent) for 7 years....