This whole article is written in present tense (with today's date) even though the events are almost a year old (July 2023), from another source (stabroek news), and an apology and compensation have been provided.

The attendant and passenger got into a little back and worth of words over nothing really. And then the attendant "snapped" in my view and told the captain it was a mater of safety: They had to turn around because the passenger was so dangerous. But all the passenger did was say something slightly mean.

If you’re a flight attendant and you lift someone’s heavy bag into an overhead and injure yourself in the process, do you think AA will compensate you for your injury on the job? Or will they say “you shouldn’t have done that” and leave you unable to work?

If a passenger can’t lift the bag into the overhead themselves, perhaps they should check it either before security or at the gate.

Bad reactions all around, certainly. I can think of no quicker way to piss off a crew member with extensive safety and security training than to call them a “Waiter” when they’re the ones tasked with handling life threatening emergencies should they arise.

On the gripping hand, FAs are also trained in deescalation.