And, to be clear, I have no idea if the person you're responding to's criticism is valid. But I also know that your response does not negate their criticism at all.
Store: I spent a lot of time arranging things around in the store, if you can't find what you're looking for you can stop complaining and write signs for us.
Customer: Or I can just use your competitor who actually cares about their customers. ¯\_(ツ)_/¯
- Former Traefik user who now uses Caddy.
You can't expect someone not core to a project to just propose to restructure the whole documentation. Which may also mean changing the website.
And in any case, such overhaul coming from a "nobody" would very likely be rejected as being both too large or incomplete or not desirable.
Re-structuring needs to be pushed for by at least one person from the core team.
So yeah "Just submit a PR" in that context is not an answer, it's an excuse to avoid trying to understand the problem and actually improve the situation.
Complaining about it reroutes people to better projects, and pushes the project to fix the problem.