A classic example of this would be how some roles require endless spreadsheets, or individual updates to a CRM tool like Pipedrive.
CRM tools add a lot of overhead to what should be a simple process- letting your manager know what you’re up to.
CRM tools add a lot of overhead to what should be a simple process- letting your manager know what you’re up to.
That is one of the points of the article though: If you double productivity of the worker, but require a second worker to maintain the computer/do the analysis, have you really increased productivity? The answer is yes, but it's important to think about the shape of your work contact patch and how increased productivity increases value.
Totally unsustainable, and not at all related to keeping your manager informed.
What also happens is that we have all these CRM tools in parallel with these “godawful workflow management” systems.
Theoretically there is a productivity gain, sure, but senior executives don’t make use of these tools, they hire a PA. The implementation of these CRM systems is usually done really really badly.
A good superset dashboard on the other hand- then we’re cooking with gas