Comment by jonknee | Hacker News Reader

Comment by jonknee | Hacker News Reader

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The software that telemarketers use should make this automatic. You have a list of calls to make, during a call you can hit DNC which removes them from your any everyone else's queue. There's another button to add a call back at a future date. If the customer is on the DNC list it won't show up as a callback or will at least very clearly show that you shouldn't call them.

http://www.five9.com/call-center-software/features/do-not-ca...

> Five9 helps you comply with this legislation by letting you upload your company's supplemental Do Not Call list, which prevents these numbers from being dialed by your outbound and autodialer campaigns, and even manual calls placed by agents. In addition, you can automatically track requests for Do Not Call from inbound return calls, and enable agents to fulfill callers' requests to be placed on the Do Not Call list in real-time.

It's easy stuff if you're trying to be legit. There are a lot of companies that don't make that effort.

But once you get past cold calling and into actual back and forth, the conversations don't go through telesales lists or software. At that point you're no longer doing telesales, you're discussing options with a client, albeit a client who hss yet to make their first purchase.

Not in the situations I've seen, but perhaps this situation was different. I really doubt it though. Each "sales person" is in a cube with a headset on and an auto dialer either getting calls transferred (like in the OPs case after answering some questions) or making outbound calls from a pool or the call back / appt list. It's integrated with a CRM so that everyone can be tracked and the audio of the calls are recorded. The conversations are scripted and the agent reads what's on the screen while answering any questions with other prompts.

It's not like he got in touch with a sales guy who was going to take him to dinner. He just got to a human at a telemarketing company. They are just cogs in a larger machine.

If someone says 'don't call me', can't the salesperson then just delete their phone number?

He was waiting for a call back from one salesperson, and said "don't call me" to a different salesperson.

That doesn't matter in telemarketing. They're all working on the same autodialer and CRM.

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