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Comment by _sentient | Hacker News Reader

I see a PR6 for your website, and a Google search for "private internet access" brings you up as the top result.

The PR score reported by browser plugins can often be incorrect, as Google usually only bothers to update their forward-facing PR scores every month or so. Of course, their internal PR is updated constantly.

I've also had my site return a N/A PR score a number of times, and it had no effect on my actual rankings. It's probably just an issue with your particular browser plugin, and it should begin reporting correctly within a day or two.

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Being the second person to say this, we really hope you are both right. Before this, we couldn't find anyone, anywhere who could find it reporting anything other than N/A through sites and plugins. We also waited 24 hours before bringing this to light to see if the issue would fix itself.

Just to echo the other people on this thread who say that they see PageRank, I checked and it looks like you have plenty of PageRank internally as well. I didn't see any manual webspam actions that we'd taken on the site either. Have you actually checked in the Google Toolbar? That's the only official place to see our toolbar PageRank--lots of other sites and plugins can be broken in various ways.

In general, PageRank tends to drop for one of two reasons. The first is url canonicalization issues (e.g. messing up http vs. https, www vs. non-www, rel=canonical pointing to weird places like 404 pages). The second reason is selling links that pass PageRank, which violates our guidelines.

Thank you for taking the time to examine this issue for us, sir.

We took your advice and booted up an old Windows machine to try out the Google Toolbar, and sure enough, as you had advised, the PR was displayed as 6/10. We will assume this is the last word on the issue.

Thanks again, sir.

Happy to help. I think the folks in the Google webmaster forum at http://productforums.google.com/forum/#!forum/webmasters could have answered the questions about this too.

Sounds good - definitely a valuable resource, sir!

Cheers, and have a great Memorial Day Weekend!

Hey Matt, thanks a lot for investigating, I've updated the post.

Is there any way to access the official PageRank reading on a Mac? As far as I know Google Toolbar is not available for that platform.

I'd love to know this too - anybody?

I found something from ChromeFans.org which seems to be working quite alright, although it's not the official Google extension.

Edit: In the Chrome Store

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