Command line dominates in quick flexibility. But is awful when it comes to discoverability. Most people can't even find the turn off ads button in windows 11. And people hate that. So what hope do they have at a terminal.
Word perfect had good mouse support, as did Editor.
Someone complained to me a while back about the size of icons on the windows desktop being too small - I told them they can hold Ctrl and scroll the mouse wheel to change the zoom level. They've complained about the same thing a couple times since, and so far as I can tell have made no effort to fix it.
Perhaps the problem there is incentives.