When I hear about Tesla and the Supercharger network what I hear about most is how easy it was to plan long trips. A road trip on gas is easy, there's a gas station in every town with a few thousand people, fast EV chargers aren't yet as common. So if your routing system understood its range, and where the charging stations where it was pretty seamless. Much better than the stuff from other EV makers.
Less often I'd hear about the chargers working more often. e.g. https://arstechnica.com/cars/2022/07/electric-cars-are-doome...
The other is probably just scale of the parent company in terms of being able to build out and service the network. They tend to have more prominent, nicer locations for their stations.
Standardizing NACS was an interesting win for Tesla because their hardware design won out, but it was also a massive breach in their "moat" putting the other charging networks and other manufacturers on a much more equal footing with the charging story.
On the one hand it makes direct dumb "bottom line" business sense why Tesla would stop investing in its own network with such a massive breach in their "moat" about to spill out and maybe equalize the playing field. Perhaps especially if you think you've already earned enough recognition for your brand that you don't need to maintain it long term, just maintain the facade and PR spin of it. On the other hand, with such a huge first mover advantage and what everyone knows was a respectably huge "moat", you'd think there would be pivots to take advantage of to bulwark other parts of the same moat and still maintain some other advantage along the way to the old adage that "Teslas are the easiest to charge". Gutting the department may truly be a short term gain for shareholder quarterly results traded for a long term mistake and the risk of the loss of that first mover advantage they worked so hard to earn.
It's certainly fascinating to armchair quarterback what other options were in play here.
That's the advantage
The reliability is terrible and perhaps forcing VW to operate a charging network as a punishment does not lead to a good customer experience
Tesla and Rivian network charger locations are usually in better spots than a Walmart. The chargers work the first time, at full speed and availability is always correct in the vehicle display.
Of the dozens of issues that I've had across a few different cities, I think the problem was related to the connector once.
If they'd simply put standard vending machine credit card readers on them and not bothered with apps, they'd have cut their downtime by at least 75%.