An Open Letter: Dear Patrick & John Collison (Stripe)

Hi Patrick & John,

I'm excited to see that you are growing Stripe and hiring support engineers. We've exchanged a few emails and chats in the campfire room. Please don't let this personal touch die. It's great to see this position which leads me to believe that support is a core focus (especially developer-centric support). I hope that it is, that you find people that will represent Stripe well, and take ownership of user's concerns like the existing team has done. And I hope you maintain some time to chat with us developers ;)

Thank you for making an awesome product and supporting your users. This is a great example to set for the entire tech community.

Lee