Tell HN: Read this before buying a domain
Beware, this and a few other TLDs (.tech, .site, .website, etc.) can be suspended without notice, and you won't be able to do anything about it. Our service has been down for 3 days, and we have not received any response from Radix.
We had no idea that the ".online" TLD is owned and operated by Radix (https://radix.website/), a shady company that has zero support and does not even respond to its users. Your registrar (namecheap / porkbun, etc.) will not be able to do anything. Radix has the ultimate control.
Our domain pinggy.online was suspended on 2024-04-26 12:39 UTC. The domain went to "Server Hold". None of our pinggy.online URLs were working. We detected the issue and submitted the first unsuspension request at 14:17 UTC. Nothing happened.
Later, we sent them more unsuspension requests, emails, and also tweets at regular intervals. The best thing we could get was, "Thank you for getting in touch with us. This automated email is just to let you know that we have received your email." The least they could do is tell us what we can do to resolve the problem.
Hundreds of pinggy.io users are unable to access their devices because of this outage.
I have also sent an email to their CEO. But of course, no one will get back, it seems.
I wish I had read this blog post before: https://rovity.io/why-radix-registry-suspended-our-domain-name/
You can track our updates here: https://pinggy.io/blog/domain_outage_incident_april_2024/