Calling in for any questions was met with a support tech who was actively hostile and tried their best to find some way to disqualify our ability to get support. The first trick was always Hardware Compatibility List ("HCL") followed by interrogating us about software versions. Before I get the cries of pity about all the dumb users who waste their time by not upgrading, we probably opened support cases twice weekly - and the same verification interrogation happened.
We'd routinely find situations where the stated support for SANs wasn't what it said, etc.
I'd have said it could not get worse, but reading what Broadcom is doing, I am convinced otherwise.
Anyone using VMWare for business critical things is likely in for both a huge pocket book hit and an even larger support headache.