Awesome stuff, looks very cool. I liked their focus on reducing hallucinations, that stuff is often overlooked by people rushing into building AI proof of concepts.
I love the fast product enhancements - adding suggested follow up questions, links to docs, and more importantly, the right amount of detail in answers.
A great use of generative AI targeted at helping mitigate the seemingly inevitable situation of not having enough SEs to map to sales.
Classic case of applying LLMs to a real world business problem. It's exactly the right time to be building something like this, love to see it!
This looks very promising. SEs availability is definitely a bottleneck in technical sales. I am really happy someone is finally looking at it.
Sam is the AI Sales Engineer that reps invite to calls so they don't have to add an SE, just in case things get "technical"
It's definitely a use case that's pretty common. I've been in post-sales/tech support most of my career but it's a similar battle. Leads to a lot of waste of technical resource time. Though I think probably being able to point as much as possible to documentation is probably where I would start.
Fair usecase. The problem with supporting sales reps is that they need answers, not pointers to documentation. That subtle difference ends up making a significant difference in product direction
Yeah, that makes a lot of sense if they need answers right on the call and not followups later on.
Used this for a few quarters now and have gotten alot of value out of it and saved a bunch of the sales engineering team's time!