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Zoho's biggest asset is that it's generally Good Enough. I was an early adopter of their remote desktop software, and it went from being Good Enough to Good. They're responsive to feedback and generally good folks. We recommend them at work for their email on a regular basis (context: managed WordPress hosting)

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I can't speak highly enough about the responsiveness. I've had a few issues with their products (for example, they locked me out of my email account while traveling abroad) and they resolved all of them very quickly. I also once suggested a very small UX improvement, expecting my request to fall into the ether, and was surprised when they implemented it about 2-3 weeks later.

Zoho Analytics came bundled with an electronic health record we use. Support has been very responsive, and I attended a 2-3 day intensive data reporting training with some of their Indian data team who were absolutely fantastic, experts in the system and fun to work with.

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