A company like GOOG can't justify using a product like Razorpay that is directly competing with internal platforms.
> That does seem like something that can be easily fixed
It's a very hard problem due to KYC, AML, and a multitude of other compliance and legal headaches. That's why Stripe and Razorpay can justify multi-billion dollar valuations.
This does seem silly, though, even though it's probably already obvious to say. If they want to build something, and why not, build an integrating service over the top of that one and the internal ones, and figure out how to select the one to use based on the currency/location/etc.
It's partially for financial reasons (why should I pay you to undermine my lead) as well as competitive (the competitor can extrapolate our own internal trends, and then potentially use it against us in competitive deals).
This is why Walmart is famous for forcing every single one of it's vendors not use Amazon services in a Walmart related SKU (eg. If I'm selling a SaaS to Walmart, I either need to migrate the Walmart portion to GCP or Azure, or not get the Walmart contract).
Didn't Apple use a bunch of Samsung components in the iPhone for years?
Samsung holds the patent and all the IP for OLED displays.
The moment a Samsung competitor is large enough, they move to them. For example, switching from Samsung foundaries to TSMC by 2018.
If Google used market research from Cloud customer usage patterns to bolster its Android products, then I would expect various regulatory agencies to start knocking on our door with (more) antitrust action and calling for a breakup of the company.
Similarly, I'd be surprised if Samsung uses its foundry customer data for market research for its smartphone segment.
GCP is separate from Google. While they're both Alphabet subsidiaries, the pot of money used by GCP is separate from the pot of money used by the Pixel team (within Google).
Kurien doesn't report to Pichai and vice versa.
> then I would expect various regulatory agencies to start knocking on our door with (more) antitrust action and calling for a breakup of the company
This falls under "competitive intelligence" which ISN'T treated as corporate espionage legally, because you are extrapolating data from sources.
As I've mentioned on here before, Competitive Intel is SOP for all companies, and every largeish (post-Series D) company has a CompIntel department under their PM or PMM org.
> Kurien doesn't report to Pichai and vice versa.
This is patently false. Thomas Kurian reports directly to Sundar Pichai, who is both the CEO of Google as well as Alphabet.
While Kurian likes to refer to himself as the CEO of Google Cloud, that's as much a vanity title as Susan Wojcicki's former title of "CEO of YouTube" -- neither has been an independent company during their tenure, under the Alphabet umbrella or otherwise. (YouTube was once an independent company... pre-acquisition almost 20 years ago.) All Google Cloud employees are Google employees, just as all YouTube employees are Google employees.
> This falls under "competitive intelligence" which ISN'T treated as corporate espionage legally, because you are extrapolating data from sources.
I never said it was corporate espionage. However, it is potentially anti-competitive behavior to use data (market research, whatever you want to call it) from one product to boost another. (Context matters.)
Are you familiar with the EU's Digital Markets Act, which recently went into effect? Google is designated as one of the "gatekeepers" by the European Commission, and the act itself reads:
> The gatekeeper shall not use, in competition with business users, any data that is not publicly available that is generated or provided by those business users in the context of their use of the relevant core platform services or of the services provided together with, or in support of, the relevant core platform services, including data generated or provided by the customers of those business users.
While GCP and other cloud platforms have not yet been explicitly designated as core platform services by the European Commission, it's only a matter of time before that happens.
Larger corps with lot of departments, sometimes the left and doesn't know what the right hand is doing.
And sometimes suppliers get bought by the competitor and there is no fast easy substitute.
And sometimes your own products suck.
I hear of zoho for the first time, it apparently has 100m users. I hear they have actual support. There are employees on this page answering questions, or should I say busting myths? I haven't seen any of their products and it already sounds superior.