Cloudflare disabled DNS can't transfer out domain

Woke up this morning to an urgent call from a client that their website was down. Did the checks and discovered that there were zero DNS records. Wait, what?

The domain is paid for and active and, unfortunately, Cloudflare is the registrar.

After submitting a support ticket, we finally got an email from Cloudflare saying that we had violated terms of service, no details, however it promised that our existing services would remain in tact (ha).

I submitted a new support ticket to a different category asking what was up, and finally some bot responded to the ticket saying it was because of section 2.8, the following text:

"The interstitial page on your website was automatically triggered because you are serving video or a disproportionate amount of images without paying for such services, in violation of Section 2.8 of our Terms of Service."

I looked over everything and the website is hardly using data, but I disabled Cloudflare entirely.

The DNS is entirely down, and most alarming, we can't transfer out the domain, that page gives a 403.

I'd already removed everything that was mine from Cloudflare over poor registrar support in the past, but it seems like they're going the way of Google and being a terrible company.

See this post from two years ago about preventing transfering out domains.

https://news.ycombinator.com/item?id=31576353