Traditional automakers have more dealers than Tesla has service centers. Tesla service is known for long wait times. Ford, for example, has 15x as many locations to get your vehicle serviced.
A bit unfair to compare Tesla to a company that's built a dealer network over 100+ years.
They're competing in the same market, people expect the same quality.
Fairness has nothing to do with anything here. First of all, it's the reality of having a Tesla worked on, regardless of blame. Second, Tesla's lack of a US dealer network is very intentional and they've fought very hard against the legal status quo to avoid having one at all.