>promotion process

That's the thing. You don't get credit for those death by a thousand cuts queries that come with a universal X is the person with the answers rep.

None of my superior knew we had an office in Serbia either...let alone crediting me with "yes havoc is totally flooded but he helped serbia guy anyway".

Note that I'm talking general corporate here. Things may be different in a pure SWE eng context. My observation is strictly corporate life...may or may not extrapolate to SWE context.