Last week, I deployed the GitHub Enterprise product in the company I work for (SME, 500+ employees but only 20~ developers). Though the setup process was rather painless, any time I wanted support the only point of contact was an email address[1]. To make things more difficult, because I'm located in Australia the time difference meant most of the time I'd have to wait until the next day to get a reply.

I'd imagine VC would help them create much better support options for the enterprise (the company I'm at usually don't even consider products without commercial support), such as 24/7 local support, support contracts etc.

[1] enterprise@github.com