In that case I could see someone attempting a sim swap attack for accounts where they pass a password check for higher value stuff like primary email or anything that is probably linked to a spending account
In that case I could see someone attempting a sim swap attack for accounts where they pass a password check for higher value stuff like primary email or anything that is probably linked to a spending account
SMS is bad at protecting one account, it's good at protecting 10000.
What would you say is an advantage unique to SMS that would be lost if text messages were switched to another model? I'm asking sincerely. There aren't many people arguing in favor of SMS here, so you seem like the right person to ask.
(In reality, some users don't even have SMS (no cell phone) - so automated voice calls can be offered too. Those without any phone at all...will not be considered as valid customers, in most cases.)
Given the funnel there, it might well be worth it for me to put some energy into figuring out who the person at the other end of that account is. Phone numbers aren't secrets.
Generally, I think services should offer TOTP, email, and SMS, and strongly encourage TOTP. But not offering SMS just means some segment of customers won't have a second factor at all.