Hi, we agree that the response time on this is unacceptable. I've dug into it and we've now completed and replied with the form. Posting a comment on HN certainly shouldn't be the path to getting a response on an ask from us, whether for business or consumer support. On the business side of this, we're building a Customer Success team whose sole responsibility is making sure that our business customers have a dedicated and responsive point of contact to work with. The first job req for this team is currently live.