What does this mean?
What does this mean?
The user might say - I need a refund. The bot needs to know contextual information - order details, delivery tracking details etc.
Now you have written a prompt template that needs to be rendered with contextual information. This rendered prompt is what the model will use to decide whether to issue a refund or not.
Before you deploy this prompt to prod, you want to evaluate its performance - instances where it correctly decided to issue or decline a refund.
To evaluate, you can “replay” historical refund requests. The issue is that the information in the context changes with time. You want to instead simulate the value of the context at a historical point in time - or time-travel.
Can you give an example that's not ripe for abuse? This really doesn't sell LLMs as anything useful except insulation from the consequences of bad decisions.
I can see no reason why it would be illegal or inappropriate to use an LLM as part of the initial flow there. In fact I see no reason why it would be illegal for Amazon to simply flip a coin to decide whether to immediately accept your refund. (Appropriateness is another matter!)
I guess you're assuming the LLM would be the only point of contact with no recourse if it rejects you? Which strikes me as very pessimistic, unless you live in a very poorly regulated country.