GPT Chatting with Xfinity support getting discounts
v.redd.it
v.redd.it
It's funny to imagine both companies using GPT and fighting in a kind of auto-battler over rates and refund credits.
I went through this a few years back. It took around 6 calls and I spoke to at least a dozen different people all around the world. My promotional rate expired and I wanted to step down to a lower-speed plan. Every time I explained this to the agent, they would start with an upsell to a HIGHER-priced plan. And then, after I refused it, ANOTHER higher-priced plan. Once they wasted at least 5 minutes of my time on sales pitches, the call proceeded in one of two paths:
1. They would promise to make the changes to my account exactly as I requested. The next day, I would check my account on the web site and see that nothing has changed. When I called back, the next agent I talked to claimed to have no record my ever calling them before. Which loses its humor around the 4th call or so.
2. In the middle of my explaining, the agent would say, "hello? hello?" and then hang up. This happened way too often, and too predictably to be coincidence.
Unless you actually walk and others do too this is just gonna continue.
I don’t understand how this can be legal.
That said 1999 was way different regarding broadband than today. Still dumb to sign a 30 year contract (in 20/20 hindsight) but we also don't have all the details of your specific situation. There definitely are also stories of "municipal ISPs" and such being spring up to solve the rural broadband dilemma instead of "selling out".
In such a case don't complain about not getting anywhere with trying to get a better deal. You already lost before you even called as they know you won't walk.
Comcast is terrible but they are the lesser of the two evils, although 3 is hopefully on the horizon.
If this was an email, it would be fine, but it's chat.
This is basically what politicians and salescritters do for a living, by the way.
The conversation in the video is actually rather bad at showing off the bot's abilities (if that was the intent) because the agent gave the caller what they wanted right away and the caller just accepted it. But all good negotiators NEVER take the first offer and usually don't take the 3rd or 4th either. If you really want the best deal possible, you have to keep asking permutations of, "Is that really your best offer?" Or "Can you throw anything else in?" Or "Can you do any better than that?"
I used to pay something like 70 for gigabit when I lived in TX.