What can be asserted without evidence can also be dismissed without evidence.[0] The burden of proof is on the author to demonstrate that software quality is actually worse now. If they want to refute the argument that they are engaged in rosy retrospection, then they should offer more than a handful of personal anecdotes that demonstrate nothing.

Google Drive lost some data that one time in 2023? Cool. In the 1990s, Windows uptime was measured in BSODs per day, and data loss was predicated on how frequently you remembered to hit Ctrl+S before your computer crashed.

Your bank has a frustrating mobile UI? Cool. Ten years ago, they probably didn’t even have a mobile UI, or if it did, people were also complaining that it sucked[1].

Security is worse now because people don’t update their dependencies so leak user data? Cool. The largest known data breach to date happened in 2013[2]. Ten years before that, the entire internet nearly collapsed because of a computer worm[3].

Is any of this a more valid rebuttal to the original author? No. They’re just more anecdotes.

[0] https://en.wikipedia.org/wiki/Hitchens%27s_razor

[1] https://reddit.com/r/personalfinance/comments/30psm7/any_ban...

[2] https://www.nytimes.com/2017/10/03/technology/yahoo-hack-3-b...

[3] https://en.wikipedia.org/wiki/SQL_Slammer