It's a benefit for health system C-suit execs because it makes physicians "more efficient," and it's ultimately the health system C-suite who will be signing off on the contracts for five years of AI messenger service or whatever, not the physicians.
Physician experience is important for patient experience. Doctors are by and large overworked, and respondih to too many patient messages are a major contributor to burnout.
Approaching the problem of doctor burnout by spamming patients with half correct responses to important medical questions is not a solution
Stanford medicine in a nutshell. Stanford medical has spread like a cancer around me, and all the clinics that were acquired immediately became awful.
Yes, that's how 'reputation laundering' works: just acquire all clinics and fool people with the tag "Stanford".