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Best Buy: "Where we are leveraging our expertise and our Geek Squad agents to capitalize on the growing use of technology to help provide health care in the home.”

Wait, Best Buy is pivoting to healthcare? Yes, they are.[1] It's basically a call center operation, plus some home gadgets.

[1] https://www.bestbuyhealth.com/

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They'd actually been pushing it since before the pandemic. The idea was to ruse elderly customers into home care replacement devices (e.g., LifeAlert but with bluetooth) and a "support" service as part of their annual Prime-style subscription. You could tie it all into connected home/security system setups.

Everyone realized it was a non-starter and no one but the most unscrupulous associates really sold from that angle.

Their numbers don't seem to make sense

9M Geek Squad visits every year 7.1M Caring Center calls per year 30K Patients managed

So each patient is calling ~237 times per year and being visited ~300 times per year? That seems crazy high numbers

A lot of patients do need daily care / checkups, but I haven't seen exactly what kind of people they expect to be caring for

They’re probably combining their overall Geek Squad dispatch rate (health + consumer).

I could still see 237 calls a year when you’re dealing with personalized home healthcare for the elderly, depending on conditions.

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