A member of our warehouse team contacted me.

Here's how the conversation unfolded at work:

Warehouse Team Member: "Could you log into the App Store and download an app for the printer to work?"

Me: "That doesn't sound right." I remotely accessed the warehouse computer, opened a random PDF document, and hit 'Print'. The printer queue looked normal to me.

Me: "It seems to be printing just fine."

Warehouse Team Member: "No, it actually prints a message that says you need to install the app."

Me: "What really? Can you send me a photo of it?"

Warehouse Team Member: Sends the photo in Slack.

Me: "This is something I have to Tweet..."

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Edit: Imagine being the product manager who made this decision...