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Comment by swores | Hacker News Reader

At least in the UK this is the default behaviour from Deliveroo, standard delivery does cost money but might get your driver/biker go to multiple other houses on their way to you, or pay extra to get it direct. It made me stop using them, as there's no way to guess whether the normal option will bring the food fresh or not, and paying the premium each time made it feel too expensive.

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Also paying the extra premium (whether Deliveroo, Just Eat or Uber Eats) for first delivery is kinda pointless (at least here in the South West) as the drivers seem to be delivering for all the apps at the same time, so your delivery takes 35 mins for the 10 min premium delivery and sometimes they even turn off GPS after they've picked it up if they're delivering for another app first.

So expensive for a frustrating cold food delivery.

I think that's the real difference under all this - Dominos employs drivers (and they get paid by tips, sure there are issues) but it's all one thing. If they deliver a cold pizza it's on them.

All the delivery app companies are NOT making the food so the blame game starts AND they are not employees so a bunch of gaming is going on.

I know my one experience with Uber eats is such that I'll never use it again, and instead travel myself.

Also food delivery drivers employed directly by restaurants typically have an insulated carrier in their car or on their bike to keep your food warm. Uber Eats drivers don't so the food gets cold way faster.

Guess that depends on your location - in the 3 European countries I've lived in, Deliveroo and Uber drivers/riders almost universally had insulated cuboid bags (usually with one of the companies' branding on) in their car or on their bike in all three countries, while Dominos pizza was the same in one country, in another country Dominos used cars with no insulation except the cardboard pizza box, and I don't know about Dominos in the 3rd.

(And I'm not sure if my experiences were representative of each country, just that they were consistent in each city.)

Uber Eats drivers definitely don't have them where I live. Food almost always arrives cold, even when the delivery time is very short. When I lived in NYC most deliveries were done by bike and all of them had insulated bags so the food was typically warm unless it had been super delayed.

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