Wait what? When did they reveal it's offloaded to workers in India? I remember this being touted as fully automated when it was announced, surely being watched by strangers from creepy angles would discourage a large portion of customers.
Anyone who works in computer vision immediately knew this wasn't possible beyond a cool proof of concept in a tiny room with <300 SKUs. Even in 2024
[1] https://techcrunch.com/2018/01/21/inside-amazons-surveillanc...
Am I surprised? No, not at all. But there is a definitely "how it was marketed", "how it was implemented" here.