How to communicate with people and get through negotiations and all of those tiny little conversations that happen day to day in our personal and professional lives with more success.

Started with Difficult Conversations last year and it was a total game changer. It has been instrumental in my professional and personal life. If I was going to share two key points for anyone it'd be to remember to listen and that you have also always contributed to the problem.

Working through Getting to Yes by the same group of folks now and it is just as great. A bit more high level but I plan to dive back into more specific areas afterwards and read through the just recently updated version of Difficult Conversations.

Want to hit Supercommunicators and Crucial Conversations later. I've decided that so many things break down, big and small, because of these seemingly small but ultimately important conversations. Always be soft on the people and hard on the problem.