That sounds crazy, right? But yet that's where we are.
Context: I used to manage the DDoS protection at Cloudflare, and also the WAF, Firewall and some customer facing security projects, and we frequently either saw that web scraping took customers offline, or trivial and very low volume HTTP request rates took customers offline. In the early days we considered anything to be a DoS when it threatened our infra, but the threshold for customers is barely higher than a few concurrent and active users.
The big numbers always make headlines, but it's the small numbers which most people feel.