The article itself does not "complain the product is bad" but some other comments in this thread would certainly suggest so. Instead, the article says that the use-case evolved, states reasons for why MongoDB was no longer suitable (while at some point it was) and why PostgreSQL was chosen instead, and discusses the migration process involved in the transition and the results.
Regarding lacking support with cloud providers and lacking experience with MongoDB is indeed NOT MongoDB's problem. However, it is a problem for users of the platform that are trying to self-host it with MongoDB as a database dependency and therefore justifies the PostgreSQL migration with PostgreSQL being a better candidate for this use-case.
To be clear, the article is not saying that MongoDB is bad and no fingers are being pointed. I would in fact say that there are an array of use-cases where MongoDB is an excellent choice (e.g. I resonate with the point on rapid prototyping).
Please don't skew the words.