Show HN: AI customer support to handle 80% of your support queries

I feel a playground, or at least much more comprehensive examples, would be needed to get me interested.

Perhaps for small B2C applications it can work well, but I struggle to see how it could handle 80% of the stuff that hits the support mail for our complex B2B application.

Thanks for the feedback! I’ll definitely add a demo.

Would it be possible to contact you through email? I’d love to hear about the more complex support mail. My email is jmiran15@jhu.edu

Trying to have some Easter holiday, will send you an email after.

sounds good, thanks!

Should I open source this?

"Handling 80% of queries via LLM" sounds great, until you note that it's equivalent to "20% of support inquiries are answered by a hallucinating robot that can't actually solve their problem"

I don't think it hallucinates very much. If a customer asks a question that is answerable based on documents you uploaded, it will find the answer! I am working on a playground to showcase the RAG.