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Spectrum claims that they offer service at my address, but I've had their people out twice and they do not. They offer it to the rest of the neighborhood (which is a standard residential suburb) but never bothered to bring it to my side of the road and have no plans to do so.

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Spectrum's customer relations has gone heavily downhill. If a person gets a month behind inadvertently (but is otherwise paying the bill properly), they start getting really aggressive. They don't actually disconnect service, but directly after payment they force a modem reset and then charge a "reconnection fee".

Much like genuine stupidity and incompetence is often indistinguishable from malice, sufficiently large business is often indistinguishable from scamming.

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