the story you're commenting on presents evidence which contradicts what you're saying. unless you count a brief introductory paragraph, it is literally the first point they make.
the article says that the app has nearly 12K one-star reviews and an average of 2 stars, indicating that people don't like the app. the writing is not 100% clear, but it appears to be saying that the app only has a little over 21K reviews total, which means more than half of all reviews for the app are one-star reviews.
how could you possibly square this information with your belief that most people don't care? they counted the number of people who care and not only are there thousands of them, but more than 50% of the reviews are as negative as it is possible for a review to be.
seriously, dude, "people hate it" is the first point this article makes, and it does so with plenty of compelling evidence.