Your product looks super cool! I'd been looking at improving incident management in my org, but SSO being locked behind enterprise service levels makes it a non-starter for me.

Just letting you know that many orgs use SSO that aren't at enterprise scale, the platforms are pretty affordable to obtain (depending on choice). Such a relatively simple to implement and valuable feature commanding the highest price tag and a bevy of features you really don't need acts as a gatekeeper for many of us.