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Chat apps like Teams, Slack should be used as essentially internal email with the option to drop into real-time synchronous chat. The main difference is that you have to be on the same instance so there are cases where email is still more appropriate, though.

Is this something the folks at Microsoft or Slack are actually saying "this is how our product is intended to be used" or is this just you saying "I wish these apps were different?" I ask because approximately 0% of the people I've met have ever used Teams/Slack/etc. as email, and approximately 100% of them use it as real-time synchronous chat first, and archive of past real-time chats second, and asynchronous chat a distant third.

I, and nearly everyone I've worked with, use Teams/Slack as async comms. Most of my colleagues are incredibly busy, so there's no expectation that we'll get an immediate, real-time, response. Generally, if real-time comms is needed, and the other party didn't respond via chat immediately, we ask "Can you jump on a quick call?"

What I've seen over the past 2-3 years is (company) email increasingly devolve most, though not all of the time, into announcements, automated workflow, and other FYI. If you're actually looking for a personalized response, even not immediate, the channel is chat in some form.

I don't like it really. Email was a respond in a day medium. Chat is now at least same day/hours. In general, people don't call out of the blue any longer though so chat is inevitably repurposed for pretty soon. I'm having to readjust workflows to that.

>the other party didn't respond via chat immediately, we ask "Can you jump on a quick call?"

That still asssumes they're always monitoring chat in near-real-time.

Not exactly, the “can we call” is usually to create a space to have that sync communication with someone but doesn’t always need to be immediate.

Rarely, I get a "Is this a good time to call you on your cell?" More frequently, "can we set up a video call soonest?" My point was, I don't know the last time I've had someone from work just call me out of the blue on my phone. And, honestly, there are only a handful of people outside of doctors/service people/etc. who do.

Back in the day, the phone rang--if not constantly--very frequently.

I definitely prefer the current way of working

Just throwing in some anecdata but this is how it has been used in the place I've worked at since the pandemic started.

Prior to remote work being basically the norm these tools were used more like traditional real-time chat in my personal experience (I'm sure it varies even still based on particular workplaces), but now its generally async with the possibility (but not expectation) of being synchronous if you happen to catch someone randomly available to be bothered at the specific time you send the message.

That’s how I work. Email is basically just there for things that need to be in “writing” like approvals or various requests. Teams is where I communicate, I get msgs like “approval is in your email” because I only check email when asked to. If it’s urgent or requires a real conversation then it’s a teams call otherwise it’s all done through chat.

(I’ve been wfh for about a decade now)

> Is this something the folks at Microsoft or Slack are actually saying "this is how our product is intended to be used"...

What those folks have to say on the topic is pretty irrelevant. What is relevant is how specific people (or groups of people) are using these text-based-communication tools.

> I ask because approximately 0% of the people I've met have ever used Teams/Slack/etc. as email

I've been working at a largeish company with employees all over the globe. It's very common for its employees to have to get information from someone who will be reporting to work 4->16 hours after the information requestor has clocked out for the day. Phrasing requests for information "as email" is one of the most (if not the most) correct ways to structure these requests.

When RTT for a reply is measured in hours rather than minutes, you tend to pack a bunch of useful information in to your request. (As an added bonus, future searchers often only have to read one or two messages to understand what was being sought and and why, and whether or not it was found.)

A properly worded slack message is indistinguishable from an email, and can pretty much be treated as such

I remember Slack themselves seeing it as an email replacement, and not intended for remote work. It struck me as weird because I was on remote teams using it differently, and it felt as if Slack was out of touch with their own product. This was all before Covid.

I have also seen people camp their email and use it as chat. Some of them don’t like Slack.

I'm not sure if it's an option to drop into real-time synchronous chat. Lots of places assume it's instant messaging, stress on the instant.

Maybe if there was an email client that looked a bit more like slack it could help those people transition into writing more meaningful messages.

> "Nobody emails with just “Hi” and waits for a response"

I have to say, the zero-context "hi" in a Teams message has to be one of the worst violations of what we used to call netiquette.

> > "Nobody emails with just “Hi” and waits for a response" > I have to say, the zero-context "hi" in a Teams message has to be one of the worst violations of what we used to call netiquette.

I am guilty of this, but only on MS Teams. If you want to setup an audio call where Person A wants Persons B and C on a call together, you set up a new group chat. On MS Teams, the Start Call is disabled until the first message. So I will often put "hi" as a chat starter. MS Teams doesnt seem to see a chat as a bona fide chat until there is some spark of conversation, hence "hi"

What I do is call person B and then when the call is started add person C. Usually in a group chat if I hit the call everyone button it’s by mistake haha

Ok sure, but your use case doesn't necessarily imply that the "hi" message is sent without any surrounding context (ie, a previous message(s) preparing recipient for a call). My complaint was about a lone "hi", preceded by nothing, and followed by nothing (ie, putting the onus on recipient to respond to signal readiness to discuss... who knows what). It interrupts potential flowstate, creates an open loop, provides no hint as to priority, eliminates possibility of leveraging power of async comms to close a loop, and guarantees recipient comes into the future interaction unprepared. It only takes a few extra seconds to provide context ("hi, I could use help understanding X when you get a moment, ideally today"), so NOT doing that is, IMHO, either ignorant or rude.

"Major open source projects, particularly the Linux kernel, are done entirely over email to great success."

This is a good model of how to collaborate, but it's also a bit self selecting don't you think? Unfortunately the reality at most day jobs is that a lot of people you work with are simply trying to get by.

All Communications are this way. I have no expectation on response time because those generally do not exist.

I have my deadline and SLA. How is make sure that these are well defined prior to taking on any task.

The ability to say to any level of management, I can do X and I can do y but I cannot do them both within your time constraints, is the superpower I wish I learned many years ago.

Yelling and screaming will not get it done.

Let's discuss your priority and get it done.

sort of; the idea of having a phone and 'instant message' to always grab attention is ridiculous; text-chat all the same to me; if i have an emergency, blow me up with an audible alert ( a call of some sort, a mention with particular rules in place to not get over-mentioned ).

Email is crap-tier for internal communications IMO in that companies have 1 email for folks and it allows external entities to spam users (even if its internal spam). internal communication should be separated from external communication, this will help lower the phishing attack surface.

i'd argue people should treat "IM" like emails; get a response eventually; if you want immediate attention, schedule a calendar/meeting with somebody.

The biggest problem i see with chat-software is the attention-grabbing-notifications; silence all that stuff, and check on IM's every hour or so - set it up so that @mentions _might_ notify you in select channels.

I find it sad when doing a paired programing session, on a scheduled-meeting, that folks get _so_ distracted by the pings, popups, ect of notifications for queries that are not urgent. They need to practice 1) patience and 2) diligence in responding to things they've been directly mentioned or have knowledge about