Some people, when they have a problem, think, “I know, I’ll use floating point.” Now they have 1.9999998 problems.
At the end of the call I suggested if she can log a problem for IT to include this and that they should either round up or use seconds (I suspect it was 35 seconds)
Anything that takes less than an eg half an hour, I would probably just do, instead of making a ticket and an estimation. But I guess some companies are more bureaucratic than others?
Well played sir! Nice shot man! :D