You could argue that they were too lazily profit motivated, that they were moving sliders to reduce costs without considering consequences. But capitalism doesn't incentivize laziness and it did not reward them for it here.
A lot of the traditional critiques of capitalism have been that it will inevitable degrade back into mercantilism if the capitalist are not challenged by an democratic state and functional trade unions, but alowed to merge into large powerfull entities like google, Boeing, microsoft and Facebook.
1. If another player(s) are able to start and freely operate as a competitor then talented engineers will have more options for employment and each entity will have to compete on both price AND quality in order to win business. This requires continued investments.
2. If the original player is able to use regulatory frameworks, lobbying and other tactics to enforce a monopoly, then the state has a duty to break them up to ensure competition.
Option 1 is more free market where the problem solves itself. Option 2 involves use of the government to both create and resolve the problem.
I don’t personally take issue with either because the solution is still competition. Whether Lockheed, SpaceX, a Boeing breakup or some company we haven’t heard of gives it to us isn’t a big concern. We just need competition.
The problem with the just more competition argument is that it never actually works once a market reach a broken state it never self correct as too many people is going to be affected for that to be allowed to happen, which is exactly how mercantilism keeps creeping back, as the nation state behind it falls into the trap that protecting whats working is preferable to allowing the chaos of creative destruction to take down an entire sector of the nations economy.
The government stepping in to just hand out money will preserve the broken status quo because the failure incentive has been removed.
Potential sudden failures due to outside factors like the collapse of the banking system are certainly different situations though.
Only in a free market. Very few markets are truly free. And large concentrations of capital tends to make markets unfree.