An Email Lesson for Startups: Resent vs. Re-sent
techurbia.com
techurbia.com
> I read this email from you and I was like, "Wow - why is he talking about resentment?"
what are you, 14?
I recommend everyone starts such sentences with, I've instead of I. Any time you start a written sentence with I've, it's clear you're describing something you just did, versus something you believe.
And finally, he also wrote the word "just" in the wrong spot. The best line would have been "I've re-sent the e-mail," instead of "I just resent it either way :)."
What I don't get is Ted being pissed. I can't really parse his message, but I just don't read anger.
Regarding the author thinking his customer was pissed, this helps prove my point that the author needs to work on his written communication skills. He not only fails to realize that he really did phrase his words incorrectly (instead of the customer misunderstanding the sentence), but also incorrectly misread the customer's reply as being "pissed."
new: adding "for startups" to titles submitted to HN