I had a friend who worked with call centers, taking orders over the phone. they had a script for everything, and after they quickly took your order, they started with a scripted upsell. If the person balked, they had responses for everything so they could continue. The only way out of the script was if the customer said "I will cancel my order". The call center person would be fired if they did not follow the script.
Examples:
1- "God told me to..."
While canceling Time Warner Cable I tried cancelling a few times prior. Always met with rebuttals, put on hold to research the account. Either waited on hold for 20 minutes or the call was disconnected. Tried again and gave the reason for cancelling "God told me to" account cancelled immediately. (I have also heard simply saying you're moving out of the service area works too.)
2- "Moment to pray" - Buying time or dissuade an aggressive salesperson.
My wife just recently gave birth to our first child. When her water broke she wanted to go to the nearest hospital which was within walking distance instead of getting a cab across town to the hospital where she was originally being seen. She remained adamant that she wanted a natural birth unless it would potentially endanger her health or our daughters. She has two friends who were pushed into C-sections both of which ended up having complications due to the procedure.
After six or seven hours after her water broke an administrative nurse came in with a shot and said she was going to start inducing labor. My wife pushed against this as she was worried about complications from a C-section. The administrator had a rebuttal to everything, to the point she even started crying. When I continued to hold ground they brought up concerns of spousal abuse.
This registered an immediate red flag and luckily I defaulted to "God mode"
I asked if we could have a moment to "pray". This bought us enough time to speak with the doctor face-to-face who agreed to wait a few more hours before inducing labor to avoid a C-section. We had a successful natural birth with no side effects.
(Hospitals' make 2-3x from a C-section as they do from a natural birth.)
(*When asked if it was medically necessary the administrative nurse would only say it was hospital policy and they do the same for everyone else who was on the floor.)
It should be illegal to manipulate people by implying they’re breaking the law.
A bit outdated but: https://www.theatlantic.com/ideas/archive/2019/10/c-section-...
https://archive.is/4jj0h#selection-761.59-761.224
Also once you have one c-Section, the chances of a second increase significantly. It is not suggested to have more than two c-Sections, so if you want three kids you are out of luck.
Friends suggested bringing in a Doula. They are really good at patient advocating for patient's rights.
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I still had the sticker- I peeled it off and put it in the manual. The exact text is:
VEHICLE DATA TRANSMISSION IS ON! Your vehicle wirelessly transmits location, driving and vehicle health data to deliver your services and for internal research and data analysis. See www.toyota[.]com/privacyvts. To disable, press vehicle's SOS button.
https://www.theguardian.com/australia-news/2024/feb/08/toyot...
> We may modify this Privacy Notice by posting a new version at this website effective on the date of publication.
No actual notification needed. Are they screaming to be regulated?
https://www.facebook.com/groups/2066782386864241/
I was very surprised how many people there are who buy cars from the factory and immediately stored them, in the 1990's. In some cases the owners did not even remove any of the factory stickers or plastic.
This group must be showing just the tip of the iceberg.
These people are paid to follow scripts and strict protocols. At best, this may suggest that ChatGPT answers are as good as a call center representative's answers.