It’s called one-party consent, which is standard in Europe and most states of US: <https://en.wikipedia.org/wiki/Telephone_call_recording_laws#...>

It’s legal in some states

In my opinion, the Fisker representative made it abundantly clear that the phone call was not private, but part of an official inquisition by Fisker.

Asking to pull out your customer's fingernails while representing your company is a sure way to attract attention.