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No simple computer action like that can actually be proven to have been done by any particular person, or any person at all vs say soda spill or a kid or a dog or a fall or I was changing the batteries in the other room not even looking at the screen etc etc.Unfortunately for your argument, the brute fact is that courts often say otherwise if the company puts on sufficient evidence of how agreement is indicated and of its records indicating that the individual did in fact agree. See, e.g., Ruiz v. Moss Bros. Auto Group, Inc., 232 Cal. App. 4th 836, 844-45 (2014) (explaining how this works in practice) [0]; Aerotek, Inc. v. Boyd, 624 S.W.3d 199 (Tex. 2021) (same) [1].
Borrowing from what the late Charlie Munger famously said, you have to understand the incentives at work here:
• In the 1925 Federal Arbitration Act ("FAA"), Congress explicitly approved arbitration.
• Over time, judges have come to realize that arbitration agreements reduce their workloads: For a judge, it's much easier to review and (usually) "confirm," that is, enforce, an award by a neutral arbitrator, who conducted a fair hearing and allowed the parties a reasonable opportunity to put on evidence, than it is to conduct a full-blown court case, including overseeing the pre-trial proceedings and managing the complexities of a jury trial.
• Cutting the courts' workload even further: Under the FAA, a party that loses an arbitration has very limited grounds for appeal — the Supreme Court has said, in effect, you bargained for an arbitrator's decision in lieu of being able to go to court, so that's what you get. See Oxford Health Plans LLC v. Sutter, 569 U.S. 564, 133 S. Ct. 2064, 2068 (2013) [2]
(California and Texas allow expanded grounds of appeal if the parties so agree, but consumer arbitration provisions seldom include such agreements.)
• Another incentive: Because of the limited grounds of appeal of an arbitration award, a trial judge who merely confirms an arbitration award is less likely to be reversed by an appellate court than if the trial judge conducted a full-blown court case. That's significant because as a general proposition, trial judges are not fond of being reversed by appellate courts.
The above is adapted from the course materials (being revised) for the Contract Drafting course I teach for third-year law students. [3]
[0] https://scholar.google.com/scholar_case?case=751687725297847...
[1] https://scholar.google.com/scholar_case?case=617324454103183...
[2] https://scholar.google.com/scholar_case?case=129853902979909...
[3] https://toedtclassnotes.site44.com/Notes-on-Contract-Draftin...