So much for those attention-grabbing 7-8 figure settlements that sometimes make the news. The reality is much less money. $35k so tiny can be treated as a cost of doing business.
Also they are required to begin providing acceptable service.
So the business impact is much more severe than writing a check and forgetting about it. Canadian regulators are more than happy to shut down your whole business if you fail to comply with tribunal orders.
You're losing money on every transaction.
And no, you don't make it up in volume. You need to do 1750 other 20 dollar canadian rides just to make up for each handicapped ride. That's assuming you only want to break even, and you don't pay anything to your drivers.
That's a horrible business.