There's a lot of very weird optimism here for technologies that are VISIBLY making the world worse or aren't appropriate for the use case.

So many comments praising Discord in the 'why you shouldn't use Discord for FOSS' thread, all of which were basically 'yeah you should use it; it's cool and has a great UI' and zero substantial discussion of how it meets the needs of a support platform (because it doesn't, the searchability and retrievability is terrible.)