this idea is at odds with the way public services work in societies with safety nets.

it has been, and remains to be, the case that the main purpose of certain parts of public services is to give people employment. there is rarely any meritocracy at scale once you get the job.

the reason why we get poor service cannot be completely put down to getting understaffed or lack of budget. while the UK govt has a better public service experience online than many developed countries, this approach I feel is missing the forest for the trees.