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Comment by CamelCaseName | Hacker News Reader

I've only ever heard fantastic things about Hetzner.

I'm shocked PE hasn't bought them yet and raised prices.

So had I, until I actually tried to sign up. Have a look at the way they treat you when they have (unfounded) suspicions. It's beyond ridiculous.

So many problems just disappear when your prices are (relatively) expensive…

Maybe. But price is still one of the larger concerns for many people. When I checked this a couple of years ago, it seemed like Hetzner’s Storage Box (the one sorta competes with your rsync.net) had a much lower price, a much larger capacity per dollar/euro and more storage tiers.

They ask for a government ID in some cases. I was able to provide one with some details masked, and they wanted the name on my account to match the name on the government ID. This is a commercial transaction, not Facebook. So I was kinda ok with that. But it is weird and ridiculous.

Whether to provide proof is at least a choice you get to make, but in my case even that wasn't on the (empty) table.

Meh, ymmv. I migrated a bunch of stuff from OVH->Hetzner a few years ago and the support experience was absolutely, insanely, beyond-belief bad.

P1 call having to explain "what's an ip address" to their 'engineers'.

About 6 hours after we moved prod over, they brought down my EIPs for like 4 hours because of a route they didn't understand and flagged as spam, and in the end we rolled back the migration and cancelled the contracts.

Bummer for them; we ended up scaling out to several hundred thousand euro a year in OVH, which has been absolutely fucking exemplar.

So while some people really do rave about them, I was so annoyed by that experience that I will almost certainly never use them again.

Being a German myself, I'm 90% sure it's because the support is based in Germany, where technology goes to die.

What are EIPs?

If you are referring to the eth stuff, everything to do with crypto is banned on hetzner

I assume they're talking about elastic IPs and not Ethereum Improvement Proposals

Elastic IPs i believe - you can attach/detach an IP to a server instead of having a new IP everytime

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